Shipping & Delivery Policy

Thank you for shopping with Sultan Warriors. This Shipping & Delivery Policy explains how and when your orders will be delivered, as well as important information about shipping timelines, tracking, and delivery conditions.

☄ Order Processing Time

Once your order is placed and payment is confirmed:

  • Standard processing time: 2–4 business days
  • Orders placed during sales, special events, or holidays may require additional processing time
  • Personalized or custom items (e.g., jerseys with your name) may take 5–7 business days before shipping

Processing does not include weekends or public holidays.

☄ Shipping Time & Delivery Estimates

Delivery time depends on your location and courier service availability.

Estimated delivery timelines are as follows:

Metro cities: 3–6 business days after dispatch

  • Non-metro cities: 5–10 business days after dispatch
  • Remote areas / towns: 7–15 business days after dispatch

Please note: These are estimated timelines and may vary due to courier delays, weather, festivals, or unforeseen events.

☄ Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Weight and dimensions of items
  • Order value

The exact shipping cost (if applicable) will be displayed at checkout before you complete your order.

We may offer free shipping during promotional offers or for certain minimum order values.

☄ Order Tracking

Once your order is shipped:

  • You will receive a shipping confirmation email
  • This email will include:
  • Tracking numbe

☄  Delivery Attempts

Our courier partners will attempt delivery up to 2 times.
If the delivery cannot be completed due to customer unavailability or incorrect address:

  • The package may be returned to us
  • You may be charged for re-delivery

Please ensure your address and contact details are accurate at checkout.

☄ Delayed or Failed Delivery

Delivery may be delayed due to:

  • Incorrect or incomplete address
  • Unreachable contact number
  • Courier network delays
  • Weather conditions, strikes, or holidays

If your order is delayed beyond the estimated timeframe, contact us at:
sultanwarriors@gmail.com

☄ Damaged or Missing Items

If you receive:

  • A damaged product
  • A missing item
  • The wrong product

Please notify us within 48 hours of delivery with photos or videos for verification.

We will arrange a replacement or refund as per our Cancellation & Refund Policy.

☄ International Shipping (If applicable)

If you plan to offer international shipping later, add this section.
Currently:

We do not offer international shipping.
Orders can only be delivered within India.

☄ Return of Undeliverable Packages

If the courier returns a package due to:

  • Invalid address
  • Customer refusal
  • Failed delivery attempts

We will contact you to arrange re-delivery.
Additional shipping charges may apply.

☄ Contact Us

For any shipping-related questions, please contact us at:

Email: sultanwarriors@gmail.com

Support Hours: Monday–Saturday, 10 AM – 6 PM

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